Policy and Procedure

Use of Website

The use of this website is subject to the following terms of use:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Elley Spa with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Us nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors fully permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Cancellation Policy

Elley Spa require 48 hours’ notice to reschedule or cancel all appointments.

All appointment slots throughout our venue are in high demand.

If less than 48 hour’s notices are given, Elley Spa  will regrettably have to deduct a treatment from your course.

Booking Deposits are required for all treatments value £30 or above booked at Elley Spa.

Promotions, Discounts and Flash Sale Campaigns

Elley Health Center will run promotional activity from season to season.

These sales will have strict terms and conditions. Discount Cannot be used in conjunction with any other offer also.

Before and After Campaigns

Elley laser hair removal clinic would like to collect and process:

(a) photographic images; and (b) video recordings; and (c) audio recordings; and (d) written testimonials (“the Material”) from you for creating educational and promotional material.

All Treatment Packages

When purchasing a course of treatments, you will benefit from a special discounted rate. Payment Plan and pay per treatment options are available.

Prices quoted on our website are based on pre-paying for a course of treatments.

Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package and requested .

No reduction in price is available where areas have been removed from the package.

Bookings must be made for all laser hair removal treatments.

All laser hair removal treatments and Laser Tattoo removal and Q10 must be booked in advance.

Payment must be made in advance.

Refund Policy

Cancellations and Refunds

  • Treatments/services are not transferable to other individuals or clinics
  • We require at least 48 hours’ notice to be given for any appointment cancellation.
  • In the case of pre-paid treatments, the full cost of treatment will be forfeite.
  • All items, gift vouchers & purchases are non-refundable. This does not affect your statutory rights.


Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment.

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. (please see cancellation policy).

You agree to these terms by purchasing pre-paid treatments.

Payment Methods

Elley Spa accepts Cash, Visa, Visa Debit, Mastercard, One for all Vouchers, Also we offer payment link.

Elley retreat Center offers 0% interest payment up to over 12 months for course of treatment. ( Laser Hair Removal Treatment, Laser Tattoo Removal, Carbon Facial, Body Sculpting Treatment).

Minimum deposit 15%.